CANADIAN CUSTOMERS - Go To Our Canadian Customer Order Page. WHO ARE GLOBAL EXPORT CUSTOMERS ? A 'Global Export Customer' is a: construction company, flooring store, home building center, new home builder, private home owner, renovation company or stair parts distributor that wishes to purchase our high quality hardwood stair parts. Please Note: We ship to all of the states throughout the USA & over 100 other countries. Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming GETTING STARTED We strongly encourage all our 'global export customers' (our customers out side of Canada) to call or email us whenever you feel the need to have any questions answered; remember there is no question too big or small. * ORDER MINIMUM - USA & GLOBAL CUSTOMERS Our International Order Minimum Is $2,000.00 CAD (Approx. $2,000.00 USD). Note: If you want to order 'short length' items... for example: 12 ea. oak stair treads, 50 ea. balusters & 4 ea. newel post, the order minimum will be adjusted to $1,000.00 CAD ( Approx. $1,000.00 USD ) as these orders are easier to ship & there is no oversize fee's. The Universal Currency Converter®: Will Figure Out The Current Dollar ($) Exchange Rate. HOW TO PLACE A STAIR PARTS ORDER OR GET A QUOTE Use our web site as it is an online price book, get product information (Part #'s and Prices) on the stair parts we sell. Simply fax or email your quote or order - as we only accept faxed or emailed requests. We do not do 'job-lot' quotes by phone. All USA & Global Export Orders Should Be Directed To: Mr. Larry Stuart - Sales Manager sales@cpstairmasters.com IMPORTANT FACT REGARDING PRODUCT ENTRY INTO THE USA If You Are A Company/Business We Will Request Your Company Tax ID Number. If You Are A Individual We Will Request Your Social Security Number (SSN#). If You Don't Wish To Provide Us With SSN#, We Will Then Request Your Drivers ID Number. Then A US Customs Officer Will Call You Requesting Your SSN#. Either way... We Need One Of These ID#'s To Ship Product Into The USA. VOLUME DISCOUNTS Volume discount rates are determinded by each order as each order is unique. Discounts range from 0-30% off (based on the order amount & type of company). LEAD TIMES Stock Items: 7-10 Business Days Lead Time. Non Stock Items: All terms/lead times will be indicated as each order is unique. Finishing Time: 5 business days for 'natural' & 7 business days for 'stain finish'. SHIPPING POLICY 'FOB' - CP StairMasters Inc.: All shipments are sent collect. Bax Global Inc.: Is the shipping company we use for USA & Global shipments. U.S. TRADE IMPORTS HS CODES The U.S. defines products using 10-digit HTS codes. Exports codes (which the U.S. calls Schedule B) are administered by the U.S. Census Bureau. Import codes are administered by the U.S. International Trade Commission (USITC). U.S. TRADE IMPORTS - HS 10-DIGIT CODES... HARDWOOD LUMBER FORMS OF PAYMENT Accepted Tender: Visa, MasterCard, Money Order, and Wire Transfer. A Credit Card Waiver Form Must Be Completed For All Telephone/Internet Orders. RETURN POLICY Stock Items: 15% re-stocking fee, customer pays freight, must be returned in 30 days. Special Order Items: No returns on custom millwork & special order products.