INTERNATIONAL CUSTOMERS - Go To Our USA & Global Customer Order Page. GETTING STARTED CP StairMasters Inc. encourages all Canadian customers to call us whenever you feel the need to have any questions answered; remember there is no question too big or small. Please Note: We ship to all of the provinces throughout Canada and the 3 Territories. Alberta British Columbia Manitoba New Brunswick Newfoundland & Lab. Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territory HOW TO PLACE A STAIR PARTS ORDER OR QUOTE Use our web site as it is an online price book, get product information (Part #'s and Prices) on the stair parts we sell. Simply fax or email your quote or order - as we only accept faxed or emailed requests. We do not do 'job-lot' quotes by phone. * ORDER MINIMUM - CANADIAN CUSTOMERS Our Out Of Province Order Minimum Is $500.00 CAD (Any Province Outside of Nova Scotia). Order Example: 12 ea. oak stair treads or 50 ea. balusters & 4 ea. newel post. All Canadian Customers Outside of Nova Scotia Contact: Mr. Larry Stuart - Sales Manager sales@cpstairmasters.com Nova Scotia 'Retail Businesses' or 'Wholesale Buyers' contact: Mr. Larry Stuart - Sales Manager sales@cpstairmasters.com Nova Scotia 'Contractors' or 'Subdivison Developers' contact: Mr. Gary Ettinger - Business Manager gary@cpstairmasters.com VOLUME DISCOUNTS Volume discount rates are determinded by each order as each order is unique. Discounts range from 0-30% off (based on the order amount & type of company). LEAD TIMES Stock Items: 7-10 Days Lead Time. Non Stock Items: All terms/lead times will be indicated as each order is unique. Finishing Time: 5 business days for 'natural' & 7 business days for 'stain finish'. SHIPPING POLICY 'FOB' - CP StairMasters Inc.: All shipments are sent collect. Day & Ross Inc.: Is the shipping company we use for Canadian wide shipments. FORMS OF PAYMENT Accepted Tender: Visa, MasterCard, Money Order, and Wire Transfer. A Credit Card Waiver Form Must Be Completed For All Telephone/Internet Orders. PROVINCAL SALES TAX RATES Click Here To View A Provincal Sales Tax Rate Chart. RETURN POLICY Stock Items: 15% re-stocking fee, customer pays freight, must be returned in 30 days. Special Order Items: No returns on custom millwork & special order products. NEW: Retail Store Owners Get Your Own Showroom Baluster & Newel Display. Get A 'Baluster & Newel Display' - With Your First Full Stock Order. Get A '4 Unit Storage Bin' - With Your First Full Stock Order.